Hello Tay,
Thank you for taking the time to share your review of the LASHTOPIA® Mega Volume Mineral-Based Mascara. We are so sorry to hear about the smudging and transferring issues you've experienced with this product, and we completely understand how frustrating it must be when a mascara doesn't stay put throughout the day.
The smudging and transfer you're describing is definitely not the performance we want our customers to experience with this formula. When you invest in a quality mascara, you should be able to count on it to stay where you put it, especially around moisture or throughout daily activities.
We can only imagine how disappointing it must have been to be excited about trying this product only to deal with constant smudging and having to worry about mascara ending up under your eyes. This type of performance issue is not acceptable, and we sincerely apologize that this happened with your mascara.
Your feedback about the smudging and transfer issues is incredibly valuable to us, as long-wearing performance is essential to what our customers expect from their mascara. When a product doesn't deliver on staying power, we absolutely need to know about it.
We appreciate you noting that it washes off easily, though we understand that's little consolation when the main performance isn't meeting your needs.
Thank you for bringing this concern to our attention and for taking the time to share this important feedback with us.
We want you to be delighted with the products purchased from bareMinerals.com. Our Customer Service Team is standing by to assist with a return/exchange. You can contact them at 1-844-383-3463 Monday - Saturday: 9 AM - 11 PM ET or via Live Chat, by clicking the "Live Chat" link on the bottom right-hand corner of the webpage. (Monday - Friday 9 am - 11 pm ET).