FAQS
Order Confirmation Emails
Immediately after you have successfully placed your order on our website, you will receive an e-mail that contains information regarding the details of your order. The
order confirmation e-mail is your receipt; please feel free to print it for your records. The e-mail includes your order number, the details of the products, prices, quantities, promotional information,
payment method(s), your shipping and billing addresses as well as the shipping method you selected.
Shipment Confirmation Emails
You can track the status of your order by clicking the link below "Track your order" on your bareMinerals Shipment Confirmation email.
Canceling & Modifying Orders
bareMinerals order process is automated to distribute products quickly and accurately. We apologize but once the order has been placed it can NOT be cancelled.
For more information on returns, please visit our Returns section.
For online order payment, we currently accept Visa, MasterCard, Discover, JCB, American Express, PayPal and bareMinerals gift cards and merchandise credit cards that include a pin code.
For auto delivery and subscription order payment, we currently accept Visa, MasterCard, Discover and American Express.
If you are shopping with a gift card other than bareMinerals, we encourage you to register the gift card. At this time, we cannot accept non-registered gift cards.
You can view our privacy and security policies here
Need help creating a smoky eye? Can’t find the perfect primer? Visit our Discover page with the latest How To videos and contributions from bareMinerals users like you. We also have trained Beauty Associates in our boutiques and at our Customer Service Center available to chat with you. Please call them at 888-795-4747 (Monday - Saturday 8am to 11pm EST). You can also visit our Facebook page where users chime in on the best tips and tricks around.
Occasionally our website will offer promotions through e-mails and advertisements.
**Please note that excessive misuse of promotions and codes may result in order or item cancellation.
bareMinerals
may restrict redemption to one per client or one per order.
Coupon Codes
To redeem a Coupon Code (also known as a promotional code) enter the code while looking at your Shopping Bag. In your Shopping Bag enter your code in the "Coupon Code" area. Push
the "Apply" button to see the coupon code added to your Shopping Bag. Please remember to enter the coupon code exactly the same way you received it (Caps or non-caps) otherwise your coupon will not be applied
to your order. To remove a coupon code simply press the {X} on the right of the code in your Shopping Bag.
Free Samples
On occasion our websites may offer Free Samples with any purchase. These could be added automatically to your Shopping Bag or coupon generated. Please see the terms and restrictions
of the specific offer for more details.
Free Shipping with Purchase
You will always receive free shipping on merchandise subtotal on orders over $50. Occasionally our websites may offer free shipping with a purchase below $50. This
could be automatic or coupon generated. Please see the terms and restrictions of the specific offer for more details.
Please feel at ease when using bareMinerals products as we do not test on animals. We also do not work with any manufacturers that do animal testing.
bareMinerals natural haired brushes are made of
Goat and Pony. Please note that no animals are harmed in the process of making our brushes. For our customers who chose not to use animal haired brushes we do offer a variety of high end synthetic brushes.
Please be assured that bareMinerals does not do business with any domestic or foreign companies that use Child Labor.
For optimal performance on our website, we recommend Firefox, Chrome, Internet Explorer v9 or Internet Explorer v10.
Many of our products do not contain ingredients derived from barley, oats, rye, spelt or wheat, which are commonly known sources of gluten. However, due to the wide range of raw materials and equipment used during the manufacturing of our products, we cannot confirm that our products are free from any traces of gluten. If you have specific questions or concerns regarding gluten, and the ingredients contained in our formulas, we recommend that you consult your physician.
bareMinerals, the complexion experts, have partnered with MATCHCo to bring you the ultimate custom-blended, skin loving Fresh Faced Foundation that is Made-2-Fit for your unique skin tone. This breakthrough technology normalizes indoor light to give you
a perfect match every time. The voice-guided app scans and measures your skin tone, then calculates your perfect match.
If you created a MADE-2-FIT account in a bareMinerals boutique, download the app now to manage your orders.
FAB FAQ'S
Our Friends and Benefits Program, otherwise known as FAB, is a unique loyalty program that recognizes and rewards customers for their purchases at bareMinerals boutiques, bare+BEAUTY outlets, bareminerals.com and through our Customer Call Center. Members receive gifts, discounts, invitations to special events and additional perks.
No, there is no cost to join the program.
Why have I not been enrolled into the Friends and Benefits Program, even though I already signed up?
If you have not received an email from bareMinerals confirming your enrollment in the Friends and Benefits Program, we may have had a problem with your email address. Your online Friends and Benefits account requires a functional email address.
Yes. Simply sign into your current my account on bareMinerals.com and sign up for the Friends and Benefits Program. It’s as easy as that.
If you received a free gift or discount on a product, you still need to pay shipping & handling when shopping online.
No, please always sign in to your Friends and Benefits account before you checkout to ensure that we know you are a Friends and Benefits member.
Once you complete your Friends and Benefits beauty profile you'll become eligible for your 15% off Sale Day discount. A discount code will be emailed to you within 7 to 10 days of completing your profile.
At this time, you cannot apply FAB rewards to your Fresh Faced Foundation purchase. FAB points will not be automatically added to your account for a Fresh Faced purchase, but please contact Made-2-Fit Customer Service at made2fit@bareminerals.com and they will be able to add them on your behalf.
SUBSCRIPTION FAQS
When you sign up for an Auto Delivery subscription you will receive free shipping within the United States and up to 3 deluxe samples with every Auto Delivery order. When you order more than 1 product through Auto Delivery you receive a 5 - 10% discount on your Auto Delivery items, as well as any one-time items you choose to add to a single Auto Delivery order. FAB members receive points for every Auto Delivery order; you can receive up to 3 times the FAB points if you have 3 or more Auto Delivery subscriptions.
If you have 2 active Auto Delivery subscriptions, you will receive a 5% discount on your Auto Delivery orders and any additional items you select to have shipped with your order. If you have 3 or more active Auto Delivery Subscriptions, you will receive a 10% discount on your Auto Delivery orders and any additional items you select to have shipped with your order.
There is no limit to the number of Auto Delivery subscriptions you can have, but having 3 or more will ensure you receive the most benefits.
Auto Delivery orders ship free of charge. bareMinerals.com offers Free Standard Shipping on all Auto Delivery subscription orders within the United States and its Territories. Auto Delivery subscription orders shipping to Canada will incur a discounted shipping fee of $10.
If your Auto Delivery items are scheduled to ship within the same month and date, your items can ship together. Log into your account to make changes to the scheduled delivery date.
FAB Rewards may not be applied to subscription orders, but FAB Members do accumulate points for each Auto Delivery order.
You can receive up to 3 times the FAB points for every dollar spent (excluding tax), depending on how many Auto Delivery subscriptions you have.
With 1 active Auto Delivery subscription you will receive 1 point for each dollar spent on an Auto Delivery order.
With 2 active Auto Delivery subscriptions you will receive 2 points for each dollar spent on an Auto Delivery order.
With 3 or more active Auto Delivery subscriptions you will receive 3 points for each dollar spent on an Auto Delivery order.
If for any reason you are unsatisfied with your purchase, returns will be accepted within 30 days of receipt. See our full return policy here.
You may cancel or change your quantity and frequency at any time in your account settings or by contacting Customer Service.
No, Auto Delivery orders will always ship via our Standard Shipping method (5-8 business days). If you need an item as soon as possible, we recommend purchasing the product(s) via Rush shipping as a regular online order and setting your products to ship via Auto Delivery at a later date.
You have until 11:59 PM EST the day before your scheduled order to make changes. Once the order has been placed it cannot be cancelled.
Your order will be unsuccessful if you do not have funds available or if there is a problem with your default subscription payment card. We only authorize your card if the order placement is successful, then collect funds once the order has shipped. In the event we are unable to process your order, you will receive an email confirmation notifying you of the error.