COVID-19 FAQS
Yes. However, please keep in mind that we have made adjustments in our supply chain operations due to the COVID-19 pandemic and our efforts to ensure the safety of our teams. This has resulted in some delivery and processing delays beyond our normal timeframes. We may also have more items out of stock or with low inventory as a result. Upcoming new product launches may also be delayed.
If you are unable to complete your return within the timeframe, we will work together to modify our return policy and do what’s best for our customers during this time.
We have been diligent in ensuring the safety of our team and are following all government guidelines. As a result, not all of our warehouses are operating. Our third-party partner locations have implemented enhanced cleaning and sanitation processes as well as social distancing protocols including such measures as setting up hand sanitizing stations, implementing structured shifts and schedules and increasing cleaning staff and frequencies.
In addition to committing to provide a safe and clean work environment, our third-party partner is also taking additional safety measures such as establishing check-ins at entry points and common areas, providing access to protective wear and temperature readers as well as offering education on health and safety.
Yes. For up-to-date guidance on packages, please refer to the CDC website.
Yes. At this time, we do not require a signature upon delivery and your package will be left at your address. You do not need to meet the delivery carrier.
Where possible, our teams are operating remotely. If they are unable to work remotely, we are continuing to pay employees pursuant to company policy.
FAQS
You can track your order by clicking Track My Package in your bareMinerals Shipping Confirmation email. If you created an account and were logged in at the time of order placement, you can also view your order status under Order History in your account.
For online order payment, we currently accept Visa,
MasterCard, Discover, JCB, American Express, and
bareMinerals Gift Cards and Merchandise Credit Cards
that include a pin code.
For Auto Delivery order payment, we currently accept
Visa, MasterCard, Discover and American Express.
If you are shopping with a gift card other than
bareMinerals, we encourage you to register the gift
card. At this time, we cannot accept non-registered gift
cards.
Gift Cards may not be purchased with another Gift
Card.
bareMinerals Gift Cards are not available for purchase
at this time.
Gift Cards may be used for making purchases at any
bareMinerals Boutique and outlet in the United States
and at bareMinerals.com. They are not redeemable at
other bareMinerals retailers.
Gift Cards may be used multiple times. Gift Cards cannot
be returned or exchanged, are not refundable or
redeemable for cash, and cannot be replaced if lost or
stolen, except as required by law and policy. You can
check the balance of your Gift Card online or by
visiting a bareMinerals Boutique. If you want to check
your balance, online click the
Gift Card Balance
link at the bottom of the page, enter your Gift Card
number and Pin number and press Check Your Balance.
bareMinerals does not and has never conducted animal testing. We also do not work with any manufacturers that conduct animal testing. We comprehensively test all of our products using the most technologically advanced methods available to ensure they are both innovative and safe to use.
Please be assured that bareMinerals does not do business with any domestic or foreign companies that use Child Labor.
Many of our products do not contain ingredients derived from barley, oats, rye, spelt or wheat, which are commonly known sources of gluten. However, due to the wide range of raw materials and equipment used during the manufacturing of our products, we cannot confirm that our products are free from any traces of gluten. If you have specific questions or concerns regarding gluten, and the ingredients contained in our formulas, we recommend that you consult your physician.
We are committed to using ingredients with the highest level of purity across all of our products, and every one of our formulations undergoes both quality and safety testing. While we never use peanut as an ingredient, we do use a wide range of raw materials and equipment during the manufacturing of our products, so we cannot confirm that every product is completely without any traces of peanut. If you have specific questions or concerns regarding peanuts, we recommend that you consult your physician.
Many cosmetic ingredients are sourced from soy. Please check the product’s ingredient listing for soy, or any ingredients that may be derived from soy. Additionally, we use a wide range of raw materials and equipment in the manufacturing of our products, so we cannot confirm that our products are completely without any traces of soy. If you have specific questions or concerns regarding this ingredient, we recommend that you consult your physician.
The item(s) within your order including samples are not guaranteed for fulfillment. During the time of order processing, it will be determined whether an item(s) within your order needs to be cancelled due to stock availability issues. We will ship the remaining available item(s) within your order to prevent shipment delays. Should your full order be cancelled, the pre-authorization hold will automatically drop from your payment method. Please note that cancelled item(s) including samples cannot be replaced with an alternative item(s) once the order has been processed.
GOOD REWARDS LOYALTY PROGRAM FAQS
If you were a FAB member, you may have been
automatically enrolled into the bareMinerals Good
Rewards Program and your point balance may have been
transferred to your bareMinerals Good Rewards account.
Your bareMinerals Good Rewards membership tier level was
determined by the FAB points you accrued since you
initially joined the FAB program.
If you have not shopped since April 12, 2019 on
bareMinerals.com, you may not have been automatically
enrolled into the bareMinerals Good Rewards Program. To
confirm your enrollment, please log into your
bareMinerals.com account and navigate to the Loyalty
Member tab. If you were not automatically enrolled, you
will need to sign up for the new bareMinerals Good
Rewards Program and any previous points earned with FAB
will not transfer.
If you signed up for FAB in store and you do not have a
bareMinerals.com account, please create one using the
email you used to sign up for FAB in store. Once logged
in with that email address, you will be able to confirm
your current enrollment by navigating to the Loyalty
Member tab.
You can earn bareMinerals Good Rewards Points when you
shop on bareminerals.com, with Customer Service, and
through select authorized wholesale retailers in the
United States. Currently, authorized retailers include
Macy’s stores and Macys.com, Sephora stores and
Sephora.com (not including Sephora at JCPenney), Sephora
at Kohl’s stores and Kohls.com, Ulta stores and
Ulta.com, and Ulta at Target stores and Target.com.
Visit your Good Rewards dashboard on bareminerals.com
and navigate to the “WANT MORE POINTS?”
section. Once there, click “SCAN
RECEIPT”.
Upload a photo of your receipt from any authorized
wholesale retailer to claim points for your bareMinerals
product(s) purchase(s). You will earn 5 points per
dollar spent on any bareMinerals product purchased.
TIPS FOR A SUCCESSFUL UPLOAD:
Select a clear, focused photo of your purchase receipt.
Acceptable file formats are JPG, JPEG, PDF, or PNG.
Maximum size is 6 MB. The following information must be
clearly visible in order to process your receipt:
• Order Date
• Receipt Number
• Product Names and Prices
• Order Total
You can earn Points by participating in a variety of activities. Please click here to see the full list.
In order to earn Points for each activity you must be logged into your bareMinerals.com account and then click on the appropriate links and activities. Points will appear either immediately or may take up to 48 hours depending on the activity completed.
Please always sign into your online account before you checkout to ensure you earn Points for purchases or activities as a bareMinerals Good Rewards member.
You can redeem Points for a variety of rewards by logging into your bareMinerals.com online account and navigating to the Good Rewards tab.
Points will expire twelve months after your last purchase. You will receive an email notification when your Points are nearing expiration.
New bareMinerals Good Rewards are automatically enrolled as Topaz Tier Members. If you earn 2,000 Points in a calendar year (January 1 – December 31) you will be elevated to a Sapphire Tier Member. If you earn 4,000 points in a calendar year, you will be elevated to a Diamond Tier Member. You will receive an email notification each time your tier status is updated.
If you are a Sapphire Tier Member you will receive
free standard shipping on any bareminerals.com order.
This will automatically apply once you are logged into
your account and on the shopping bag or checkout
pages.
If you are a Diamond Tier Member you will receive free
2-day shipping on any bareminerals.com order (some
shipping addresses may be ineligible). This will
automatically apply once you are logged into your
account and on the shopping bag or checkout pages.
If you are a Diamond Tier Member, your Diamond welcome gift will appear in your cart on bareMinerals.com within 24-48 hours of when you earned Diamond Tier Membership. Your anniversary gift is issued one year from the date you earned Diamond Tier Membership, and the anniversary gift will appear in your bareMinerals.com cart once it has been issued. You will also receive an email notification once your gifts are ready for redemption.
Our normal Shipping Policy applies when you redeem your reward or gift online. A gift or reward cannot be redeemed alone and must be included with an order when redeeming on bareMinerals.com.
If you are a Sapphire or Diamond Tier Member, the Holiday Shopping Pass will appear in your bareMinerals.com account under the Loyalty Member tab once it has been issued, typically in early November. Please watch your email inbox for updates.
All Sapphire Tier Members will receive a $5 shopping credit, and all Diamond Tier Members will receive a $10 shopping credit to use once per year, which will be automatically applied to your bareMinerals.com shopping cart. Once you have redeemed your personal shopping appointment in the online Rewards Shop, you will then be awarded your shopping credit and will be able to schedule your personal shopping consultation through the “Schedule Now” link.
All Good Rewards members are eligible for their
birthday gift during their birthday month. The
birthday gift will appear in your cart on
bareMinerals.com for the duration of your birthday
month. To receive your birthday gift, you may place an
order online, in which case it will automatically be
added to your order. Your Promotion Code will be
listed with the gift in your cart on bareMinerals.com
and will also be sent to you in an email during your
birthday month.
If you join the bareMinerals Good Rewards Program
during your birthday month, your birthday gift will
not be available for 24-48 hours from the time of
enrollment, so please check your cart on
bareMinerals.com 24-48 hours from the time you
joined.
If you do not see your birthday gift in your cart on
bareMinerals.com or have not received your Promotion
Code, please contact Customer Service at (888)
795-4747.
Unfortunately, we must put this cap in place to prevent fraudulent behavior. We continue to monitor and evaluate our fraud prevention practices and may change the point cap in the future.
You could find the program's Terms & Conditions here.
SUBSCRIPTION FAQS
Auto Delivery is a service where you can set up automatic shipments of select bareMinerals products at your preferred frequency with 10-20% off based on your total number of subscriptions and free shipping. In addition, you’ll receive a deluxe sample on every order and 2x Good Rewards loyalty points if enrolled. PLUS you'll get 25% off every 4th order!
With Auto Delivery, you’ll never be without your favorite bareMinerals products. You’ll also receive 10-20% off based on your total number of subscriptions and complimentary shipping on all Auto Delivery orders.
You will receive an email confirming your upcoming Auto Delivery Order. You can update the frequency or cancel an upcoming order from your reminder email.
Yes. To manage your Auto Delivery order(s) at any time, sign into your account and go to My Account in the Auto Delivery tab. You can cancel or edit the quantity and frequency of your Auto Delivery cycle up to 24 hours before your next order. Your next scheduled replenishment order date will display in this section as well.
You can manage your account by signing in and going to My Account in the Auto Delivery tab or by contacting bareMinerals Customer Care team at customerservice@bareminerals.com
We offer Auto Delivery on select products. You can see if an item is available for Auto Delivery on its product page.
All Auto Delivery orders include complimentary standard delivery. If you would like to receive an order with priority shipping, we recommend placing a separate order.
You can pay with any valid credit card.
You can change, add or update your valid credit card information for an upcoming Auto Delivery order from within My Account.
Replenishment orders are shipped to the default billing and shipping addresses. You can edit this information at any time by logging into My Account.