FAQ's
Order Confirmation Emails
Immediately after you have successfully placed your order on our website, you will receive an e-mail that contains information regarding the details of your order. The order confirmation e-mail is your receipt; please feel free to print it for your records. The e-mail includes your order number, the details of the products, prices, quantities, promotional information, payment method(s), your shipping and billing addresses as well as the shipping method you selected.
Shipment Confirmation Emails
You can track the status of your order by clicking the link below "Track your order" on your bareMinerals Shipment Confirmation email.
Canceling & Modifying Orders
bareMinerals order process is automated to distribute products quickly and accurately. We apologize but once the order has been placed it can NOT be cancelled. For more information on returns, please visit our Returns section.
For online order payment, we currently accept Visa, MasterCard, Discover, JCB, American Express, PayPal and bareMinerals gift cards and merchandise credit cards that include a pin code.
For auto delivery and subscription order payment, we currently accept Visa, MasterCard, Discover and American Express.
If you are shopping with a gift card other than bareMinerals, we encourage you to register the gift card. At this time, we cannot accept non-registered gift cards.
You can view our privacy and security policies here
Need help creating a smoky eye? Can’t find the perfect primer? Visit our Discover page with the latest How To videos and contributions from bareMinerals users like you. We also have trained Beauty Associates in our boutiques and at our Customer Service Center available to chat with you. Please call them at 888-795-4747 (Monday - Saturday 8am to 11pm EST). You can also visit our Facebook page where users chime in on the best tips and tricks around.
Occasionally our website will offer promotions through e-mails and advertisements.
**Please note that excessive misuse of promotions and codes may result in order or item cancellation.
bareMinerals may restrict redemption to one per client or one per order.
Coupon Codes
To redeem a Coupon Code (also known as a promotional code) enter the code while looking at your Shopping Bag. In your Shopping Bag enter your code in the "Coupon Code" area. Push the "Apply" button to see the coupon code added to your Shopping Bag. Please remember to enter the coupon code exactly the same way you received it (Caps or non-caps) otherwise your coupon will not be applied to your order. To remove a coupon code simply press the {X} on the right of the code in your Shopping Bag.
Free Samples
On occasion our websites may offer Free Samples with any purchase. These could be added automatically to your Shopping Bag or coupon generated. Please see the terms and restrictions of the specific offer for more details.
Free Shipping with Purchase
You will always receive free shipping on merchandise subtotal on orders over $50. Occasionally our websites may offer free shipping with a purchase below $50. This could be automatic or coupon generated. Please see the terms and restrictions of the specific offer for more details.
Please feel at ease when using bareMinerals products as we do not test on animals. We also do not work with any manufacturers that do animal testing.
bareMinerals natural haired brushes are made of Goat and Pony. Please note that no animals are harmed in the process of making our brushes. For our customers who chose not to use animal haired brushes we do offer a variety of high end synthetic brushes.
Please be assured that bareMinerals does not do business with any domestic or foreign companies that use Child Labor.
Please click here to learn more about the bareMinerals Club.
How do I sign up?
If you’d like to have your bareMinerals foundation and Mineral Veil delivered right to your door when you need it, click here. Being a club member also has the perks of advanced offers by email and free gifts.
How can I make changes?
Manage your account online by logging into My Account at the top left hand corner of the site. There you can customize your shipments, change delivery dates, update your payment information and more!
How can I cancel?
You can cancel your bareMinerals club membership by calling 1-888-795-4747 or logging into My Account to process the cancellation.
For optimal performance on our website, we recommend Firefox, Chrome, Internet Explorer v9 or Internet Explorer v10.
Many of our products do not contain ingredients derived from barley, oats, rye, spelt or wheat, which are commonly known sources of gluten. However, due to the wide range of raw materials and equipment used during the manufacturing of our products, we cannot confirm that our products are free from any traces of gluten. If you have specific questions or concerns regarding gluten, and the ingredients contained in our formulas, we recommend that you consult your physician.
bareMinerals, the complexion experts, have partnered with MATCHCo to bring you the ultimate custom-blended, skin loving Fresh Faced Foundation that is Made-2-Fit for your unique skin tone. This breakthrough technology normalizes indoor light to give you a perfect match every time. The voice-guided app scans and measures your skin tone, then calculates your perfect match.
If you created a MADE-2-FIT account in a bareMinerals boutique, download the app now to manage your orders.
FAB FAQ'S
Our Friends and Benefits Program, otherwise known as FAB, is a unique loyalty program that recognizes and rewards customers for their purchases at bareMinerals boutiques, bare+BEAUTY outlets, bareminerals.com and through our Customer Call Center. Members receive gifts, discounts, invitations to special events and additional perks.
No, there is no cost to join the program.
Why have I not been enrolled into the Friends and Benefits Program, even though I already signed up?
If you have not received an email from bareMinerals confirming your enrollment in the Friends and Benefits Program, we may have had a problem with your email address. Your online Friends and Benefits account requires a functional email address.
Yes. Simply sign into your current my account on bareMinerals.com and sign up for the Friends and Benefits Program. It’s as easy as that.
If you received a free gift or discount on a product, you still need to pay shipping & handling when shopping online.
No, please always sign in to your Friends and Benefits account before you checkout to ensure that we know you are a Friends and Benefits member.
Once you complete your Friends and Benefits beauty profile you'll become eligible for your 15% off Sale Day discount. A discount code will be emailed to you within 7 to 10 days of completing your profile.
At this time, you cannot apply FAB rewards to your Fresh Faced Foundation purchase. FAB points will not be automatically added to your account for a Fresh Faced purchase, but please contact Made-2-Fit Customer Service at made2fit@bareminerals.com and they will be able to add them on your behalf.