COVID-19 FAQS

Yes. However, please keep in mind that we have made adjustments in our supply chain operations due to the COVID-19 pandemic and our efforts to ensure the safety of our teams. This has resulted in some delivery and processing delays beyond our normal timeframes. We may also have more items out of stock or with low inventory as a result. Upcoming new product launches may also be delayed.

If you are unable to complete your return within the timeframe, we will work together to modify our return policy and do what’s best for our customers during this time.

If you are unable to apply your promotion within the timeframe, we will work together to extend the promotion and do what’s best for our customers during this time. All March through June FAB Birthday rewards will be extended through the end of July to ensure you can redeem your reward once we reopen. If you prefer to shop in store, please reach out to our Boutique and Outlet teams once these locations have reopened for additional assistance.

We have been diligent in ensuring the safety of our team and are following all government guidelines. As a result, not all of our warehouses are operating. Our third-party partner locations have implemented enhanced cleaning and sanitation processes as well as social distancing protocols including such measures as setting up hand sanitizing stations, implementing structured shifts and schedules and increasing cleaning staff and frequencies.

In addition to committing to provide a safe and clean work environment, our third-party partner is also taking additional safety measures such as establishing check-ins at entry points and common areas, providing access to protective wear and temperature readers as well as offering education on health and safety.

Yes. For up-to-date guidance on packages, please refer to the CDC website.

Yes. At this time, we do not require a signature upon delivery and your package will be left at your address. You do not need to meet the delivery carrier.

Where possible, our teams are operating remotely. If they are unable to work remotely, we are continuing to pay employees pursuant to company policy.

To help combat the COVID-19 pandemic, Shiseido Americas, the parent company of bareMinerals is producing thousands of bottles of hand sanitizer for distribution to high-need medical institutions and facilities in our region. Under its Beauty of Helping Others social impact initiative, Shiseido Americas and its portfolio of beauty brands are committed to serving our communities during this unprecedented challenge.

FAQS

You can track your order by clicking Track My Package in your bareMinerals Shipping Confirmation email. If you created an account and were logged in at the time of order placement, you can also view your order status under Order History in your account.

For online order payment, we currently accept Visa, MasterCard, Discover, JCB, American Express, PayPal, Afterpay, ApplePay and bareMinerals Gift Cards and Merchandise Credit Cards that include a pin code.

For Auto Delivery order payment, we currently accept Visa, MasterCard, Discover and American Express.

If you are shopping with a gift card other than bareMinerals, we encourage you to register the gift card. At this time, we cannot accept non-registered gift cards.

Gift Cards may not be purchased with PayPal, Afterpay or another Gift Card.

Please feel at ease when using bareMinerals products as we do not test on animals. We also do not work with any manufacturers that do animal testing.
bareMinerals natural haired brushes are made of Goat and Pony. Please note that no animals are harmed in the process of making our brushes. For our customers who chose not to use animal haired brushes we do offer a variety of high end synthetic brushes.

Please be assured that bareMinerals does not do business with any domestic or foreign companies that use Child Labor.

Many of our products do not contain ingredients derived from barley, oats, rye, spelt or wheat, which are commonly known sources of gluten. However, due to the wide range of raw materials and equipment used during the manufacturing of our products, we cannot confirm that our products are free from any traces of gluten. If you have specific questions or concerns regarding gluten, and the ingredients contained in our formulas, we recommend that you consult your physician.

FAB FAQS

Our normal Shipping Policy applies when you redeem your birthday gift with your order. You can also redeem your birthday gift at a bareMinerals Boutique or bare+BEAUTY Outlet.

No, please always sign in to your online account before you checkout to ensure that we know you are a Friends and Benefits member.

SUBSCRIPTION FAQS

Auto Delivery orders ship free of charge. bareMinerals.com offers Free Standard Shipping on all Auto Delivery subscription orders within the United States and its Territories. Auto Delivery subscription orders shipping to Canada will incur a discounted shipping fee of $10.

FAB Rewards may not be applied to subscription orders, but FAB Members do accumulate points for each Auto Delivery order.

You may cancel or change your quantity and frequency at any time in your account settings or by contacting Customer Service.

No, Auto Delivery orders will always ship via our Standard Shipping method (3-10 business days). If you need an item as soon as possible, we recommend purchasing the product(s) as a regular online order with 2-Day or Overnight shipping and setting your Auto Delivery products to ship at a later date.

You have until 11:59 PM EST the day before your scheduled order to make changes. Once the order has been placed it cannot be cancelled.

Your order will be unsuccessful if you do not have funds available or if there is a problem with your default subscription payment card. We only authorize your card if the order placement is successful, then collect funds once the order has shipped. In the event we are unable to process your order, you will receive an email confirmation notifying you of the error.

AFTERPAY FAQS

Just shop bareMinerals.com and check out as usual. At checkout, choose Afterpay as your payment method. You will be directed to the Afterpay website to register and provide payment details (Visa or MasterCard ONLY). If you’ve used Afterpay before, just log into your Afterpay account. Then complete your order — it’s that easy! Please note: your order total must be between $35 and $1000 (after gift card payments) to use this service.

Afterpay can only be used on purchases made on bareMinerals.com. Afterpay cannot be used as a form of payment for purchases in any of our bareMinerals Boutiques or bare+BEAUTY Outlets.

No, this service is only available for customers who live and reside in the US.

Yes, your bag value must be between $35 and $1,000 to use Afterpay on bareMinerals.com.

You can use a bareMinerals gift card with Afterpay as long as your order total is between $35 and $1,000 after the value of the gift card is deducted.

Gift cards and MADE-2-FIT Foundation cannot be purchased using Afterpay. Auto Delivery subscriptions are also not eligible for Afterpay.

Please visit the Afterpay website here for a comprehensive list of FAQs. You can check out Afterpay’s Privacy Policy here. If you have a question about your Afterpay account, please contact the Afterpay toll-free customer support line at 855-289-6014 or use the contact form found here.

The Power of Good Fund FAQs

All bareMinerals products purchased in the U.S. at bareMinerals boutiques or on bareMinerals.com qualify.

Your vote helps inform how The Power of Good Fund by bareMinerals donations are allocated across the various charity partners.

The Power of Good Fund by bareMinerals is not accepting unsolicited applications at this time.

We choose grantees whose impactful work to empower women and girls in the U.S. represents the values of bareMinerals and our customers. bareMinerals nominates potential grantees, and The Power of Good Fund's advisory board makes final decisions through a careful review process

We are currently piloting The Power of Good Fund and will assess whether to add or change grantees at a future date.

MADE-2-FIT FAQS

On June 30, 2020, we temporarily deactivated our MADE-2-FIT App for a redesign, and we are unable to accept new shade orders.

You may still repurchase your favorite shade from a previous MADE-2-FIT order, on bareMinerals.com instead of on the app. Log in to your bareMinerals.com account and head to “Order History.” Find your previous order, select “Order Details” and choose “Reorder” next to your foundation. Unfortunately, at this time, we are unable to accept new orders.

As soon as we are done redesigning the MADE-2-FIT App, we will reopen the app for new orders. We have not finalized our relaunch date at this time.

In the meantime, we recommend using our Foundation Finder to discover your best shade match and formula, or visiting a bareMinerals Boutique to get shade matched.

Need a foundation suggestion? Have another question? Please contact our Customer Service via live chat, email customerservice@bareminerals.com or call us at (888) 795-4747.