COVID-19 FAQS

Yes. However, please keep in mind that we have made adjustments in our supply chain operations due to the COVID-19 pandemic and our efforts to ensure the safety of our teams. This has resulted in some delivery and processing delays beyond our normal timeframes. We may also have more items out of stock or with low inventory as a result. Upcoming new product launches may also be delayed.

If you are unable to complete your return within the timeframe, we will work together to modify our return policy and do what’s best for our customers during this time.

We have been diligent in ensuring the safety of our team and are following all government guidelines. As a result, not all of our warehouses are operating. Our third-party partner locations have implemented enhanced cleaning and sanitation processes as well as social distancing protocols including such measures as setting up hand sanitizing stations, implementing structured shifts and schedules and increasing cleaning staff and frequencies.

In addition to committing to provide a safe and clean work environment, our third-party partner is also taking additional safety measures such as establishing check-ins at entry points and common areas, providing access to protective wear and temperature readers as well as offering education on health and safety.

Yes. For up-to-date guidance on packages, please refer to the CDC website.

Yes. At this time, we do not require a signature upon delivery and your package will be left at your address. You do not need to meet the delivery carrier.

Where possible, our teams are operating remotely. If they are unable to work remotely, we are continuing to pay employees pursuant to company policy.

To help combat the COVID-19 pandemic, Shiseido Americas, the parent company of bareMinerals is producing thousands of bottles of hand sanitizer for distribution to high-need medical institutions and facilities in our region. Under its Beauty of Helping Others social impact initiative, Shiseido Americas and its portfolio of beauty brands are committed to serving our communities during this unprecedented challenge.

FAQS

You can track your order by clicking Track My Package in your bareMinerals Shipping Confirmation email. If you created an account and were logged in at the time of order placement, you can also view your order status under Order History in your account.

For online order payment, we currently accept Visa, MasterCard, Discover, JCB, American Express, PayPal, Afterpay, ApplePay and bareMinerals Gift Cards and Merchandise Credit Cards that include a pin code.

For Auto Delivery order payment, we currently accept Visa, MasterCard, Discover and American Express.

If you are shopping with a gift card other than bareMinerals, we encourage you to register the gift card. At this time, we cannot accept non-registered gift cards.

Gift Cards may not be purchased with PayPal, Afterpay or another Gift Card.

Please feel at ease when using bareMinerals products as we do not test on animals. We also do not work with any manufacturers that do animal testing.
bareMinerals natural haired brushes are made of Goat and Pony. Please note that no animals are harmed in the process of making our brushes. For our customers who chose not to use animal haired brushes we do offer a variety of high end synthetic brushes.

Please be assured that bareMinerals does not do business with any domestic or foreign companies that use Child Labor.

Many of our products do not contain ingredients derived from barley, oats, rye, spelt or wheat, which are commonly known sources of gluten. However, due to the wide range of raw materials and equipment used during the manufacturing of our products, we cannot confirm that our products are free from any traces of gluten. If you have specific questions or concerns regarding gluten, and the ingredients contained in our formulas, we recommend that you consult your physician.

We are committed to using ingredients with the highest level of purity across all of our products, and every one of our formulations undergoes both quality and safety testing. While we never use peanut as an ingredient, we do use a wide range of raw materials and equipment during the manufacturing of our products, so we cannot confirm that every product is completely without any traces of peanut. If you have specific questions or concerns regarding peanuts, we recommend that you consult your physician.

Many cosmetic ingredients are sourced from soy. Please check the product’s ingredient listing for soy, or any ingredients that may be derived from soy. Additionally, we use a wide range of raw materials and equipment in the manufacturing of our products, so we cannot confirm that our products are completely without any traces of soy. If you have specific questions or concerns regarding this ingredient, we recommend that you consult your physician.

GOOD REWARDS LOYALTY PROGRAM FAQS

If you were a FAB member, you may have been automatically enrolled into the bareMinerals Good Rewards Program and your point balance may have been transferred to your bareMinerals Good Rewards account. Your bareMinerals Good Rewards membership tier level was determined by the FAB points you accrued since you initially joined the FAB program.

If you have not shopped since April 12, 2019 on bareMinerals.com, in a bareMinerals Boutique or bare+BEAUTY Outlet, you may not have been automatically enrolled into the bareMinerals Good Rewards Program. To confirm your enrollment, please log into your bareMinerals.com account and navigate to the Loyalty Member tab. If you were not automatically enrolled, you will need to sign up for the new bareMinerals Good Rewards Program and any previous points earned with FAB will not transfer.

If you signed up for FAB in store and you do not have a bareMinerals.com account, please create one using the email you used to sign up for FAB in store. Once logged in with that email address, you will be able to confirm your current enrollment by navigating to the Loyalty Member tab.

You can earn bareMinerals Good Rewards Points when you shop on bareminerals.com, in bareMinerals Boutiques, in bare+BEAUTY Outlets, with Customer Service, and through select authorized wholesale retailers in the United States. Currently, authorized retailers include Macy’s stores and Macys.com, Sephora stores and Sephora.com (not including Sephora at JCPenney) and Ulta stores and Ulta.com.

You can earn Points by participating in a variety of activities. Please click here to see the full list.

In order to earn Points for each activity you must be logged into your bareMinerals.com account and then click on the appropriate links and activities. Points will appear either immediately or may take up to 48 hours depending on the activity completed.

Please always sign into your online account before you checkout to ensure you earn Points for purchases or activities as a bareMinerals Good Rewards member.

You can redeem Points for a variety of rewards by logging into your bareMinerals.com online account and navigating to the Good Rewards tab. You can also redeem points for select rewards when visiting a bareMinerals Boutique or bare+BEAUTY Outlet.

Points will expire twelve months after your last purchase. You will receive an email notification when your Points are nearing expiration.

New bareMinerals Good Rewards are automatically enrolled as Topaz Tier Members. If you earn 2,000 Points in a calendar year (January 1 – December 31) you will be elevated to a Sapphire Tier Member. If you earn 4,000 points in a calendar year, you will be elevated to a Diamond Tier Member. You will receive an email notification each time your tier status is updated.

If you are a Sapphire Tier Member you will receive free standard shipping on any bareminerals.com order. This will automatically apply once you are logged into your account and on the shopping bag or checkout pages.

If you are a Diamond Tier Member you will receive free 2-day shipping on any bareminerals.com order (some shipping addresses may be ineligible). This will automatically apply once you are logged into your account and on the shopping bag or checkout pages.

If you are a Diamond Tier Member, your Diamond welcome gift will appear in your cart on bareMinerals.com within 24-48 hours of when you earned Diamond Tier Membership. Your anniversary gift is issued one year from the date you earned Diamond Tier Membership, and the anniversary gift will appear in your bareMinerals.com cart once it has been issued. You will also receive an email notification once your gifts are ready for redemption.

Our normal Shipping Policy applies when you redeem your reward or gift online. A gift or reward cannot be redeemed alone and must be included with an order when redeeming on bareMinerals.com. You can also redeem select rewards and gifts at a bareMinerals Boutique or bare+BEAUTY Outlet.

If you are a Sapphire or Diamond Tier Member, the Holiday Shopping Pass will appear in your bareMinerals.com account under the Loyalty Member tab once it has been issued, typically in early November. Please watch your email inbox for updates.

All Sapphire Tier Members will receive a $5 shopping credit, and all Diamond Tier Members will receive a $10 shopping credit to use once per year, which will be automatically applied to your bareMinerals.com shopping cart. Once you have redeemed your personal shopping appointment in the online Rewards Shop, you will then be awarded your shopping credit and will be able to schedule your personal shopping consultation through the “Schedule Now” link.

Yes, please call the boutique that you visited to request the Points be added to your account.

All Good Rewards members are eligible for their birthday gift during their birthday month. The birthday gift will appear in your cart on bareMinerals.com for the duration of your birthday month. To receive your birthday gift, you may place an order online, in which case it will automatically be added to your order or bring your Promotion Code into your local bareMinerals boutique or bare+BEAUTY Outlet. Your Promotion Code will be listed with the gift in your cart on bareMinerals.com and will also be sent to you in an email during your birthday month.

If you join the bareMinerals Good Rewards Program during your birthday month, your birthday gift will not be available for 24-48 hours from the time of enrollment, so please check your cart on bareMinerals.com 24-48 hours from the time you joined.

If you do not see your birthday gift in your cart on bareMinerals.com or have not received your Promotion Code, please contact Customer Service at (888) 795-4747 or visit your local bareMinerals boutique or bare+BEAUTY Outlet for assistance.

Unfortunately, we must put this cap in place to prevent fraudulent behavior. We continue to monitor and evaluate our fraud prevention practices and may change the point cap in the future.

SUBSCRIPTION FAQS

Auto Delivery orders ship free of charge. bareMinerals.com offers Free Standard Shipping on all Auto Delivery subscription orders within the United States and its Territories. Auto Delivery subscription orders shipping to Canada will incur a discounted shipping fee of $10.

Good Rewards points may not be applied to subscription orders, but Good Rewards members do accumulate points for each Auto Delivery order.

You may cancel or change your quantity and frequency at any time in your account settings or by contacting Customer Service.

No, Auto Delivery orders will always ship via our Standard Shipping method (3-10 business days). If you need an item as soon as possible, we recommend purchasing the product(s) as a regular online order with 2-Day or Overnight shipping and setting your Auto Delivery products to ship at a later date.

You have until 11:59 PM EST the day before your scheduled order to make changes. Once the order has been placed it cannot be cancelled.

Your order will be unsuccessful if you do not have funds available or if there is a problem with your default subscription payment card. We only authorize your card if the order placement is successful, then collect funds once the order has shipped. In the event we are unable to process your order, you will receive an email confirmation notifying you of the error.

AFTERPAY FAQS

Just shop bareMinerals.com and check out as usual. At checkout, choose Afterpay as your payment method. You will be directed to the Afterpay website to register and provide payment details (Visa or MasterCard ONLY). If you’ve used Afterpay before, just log into your Afterpay account. Then complete your order — it’s that easy! Please note: your order total must be between $35 and $1000 (after gift card payments) to use this service.

Afterpay can only be used on purchases made on bareMinerals.com. Afterpay cannot be used as a form of payment for purchases in any of our bareMinerals Boutiques or bare+BEAUTY Outlets.

No, this service is only available for customers who live and reside in the US.

Yes, your bag value must be between $35 and $1,000 to use Afterpay on bareMinerals.com.

You can use a bareMinerals gift card with Afterpay as long as your order total is between $35 and $1,000 after the value of the gift card is deducted.

Gift cards and MADE-2-FIT Foundation cannot be purchased using Afterpay. Auto Delivery subscriptions are also not eligible for Afterpay.

Please visit the Afterpay website here for a comprehensive list of FAQs. You can check out Afterpay’s Privacy Policy here. If you have a question about your Afterpay account, please contact the Afterpay toll-free customer support line at 855-289-6014 or use the contact form found here.

The Power of Good Fund FAQs

All bareMinerals products purchased in the U.S. at bareMinerals boutiques or on bareMinerals.com qualify.

Your vote helps inform how The Power of Good Fund by bareMinerals donations are allocated across the various charity partners.

The Power of Good Fund by bareMinerals is not accepting unsolicited applications at this time.

We choose grantees whose impactful work to empower women and girls in the U.S. represents the values of bareMinerals and our customers. bareMinerals nominates potential grantees, and The Power of Good Fund's advisory board makes final decisions through a careful review process

We are currently piloting The Power of Good Fund and will assess whether to add or change grantees at a future date.

MADE-2-FIT FAQS

On June 30, 2020, we temporarily deactivated our MADE-2-FIT App for a redesign, and we are unable to accept new shade orders.

You may still repurchase your favorite shade from a previous MADE-2-FIT order, on bareMinerals.com instead of on the app. Log in to your bareMinerals.com account and head to “Order History.” Find your previous order, select “Order Details” and choose “Reorder” next to your foundation. Unfortunately, at this time, we are unable to accept new orders.

As soon as we are done redesigning the MADE-2-FIT App, we will reopen the app for new orders. We have not finalized our relaunch date at this time.

In the meantime, we recommend using our Foundation Finder to discover your best shade match and formula, or visiting a bareMinerals Boutique to get shade matched.

Need a foundation suggestion? Have another question? Please contact our Customer Service via live chat, email customerservice@bareminerals.com or call us at (888) 795-4747.