Customer Service

We Love Our Customers

At bareMinerals, giving our customers an extraordinary experience is first and foremost in everything we do. We are more than happy to assist you with product purchases, provide you with tips and techniques, and answer any questions you may have.

Shopping

Use our comprehensive Search feature located in the upper right corner of our site to find the exact product you are looking for. You can then browse through the results that fit your criteria. You can enter a product name, item number or any portion of the product description (color, finish, etc). You will then be able to browse through the results.

bareMinerals Gift Cards may be purchased online, or through our Customer Service Department in the following denominations - $25, $50, $75, $100, $250. Gift Cards may be purchased in any dollar amount in our bareMinerals Boutiques. You can use a credit card or debit card to purchase a gift card online.


Gift Cards may be used for making purchases at any bareMinerals Boutique and outlet in the United States and at bareMinerals.com. They are not redeemable at other bareMinerals retailers.
Shop for the bareMinerals Gift Card Now! Currently, bareMinerals Gift Cards are only available for purchase and use within the United States.

Gift cards, when purchased, are exempt from tax and when only gift cards are purchased they are shipped with free Standard shipping. Gift cards can be shipped Rush Delivery, with a $15 Rush shipping charge. In the case of an order containing a gift card and product, the gift card amount does not count toward the Tax or Shipping & Handling totals.

Gift Cards may be used multiple times. However, Gift Cards cannot be returned or exchanged for cash and no change will be given (except in CA, MA, ME, MT, WA and VT, to the extent required by law, and wherever else required by law). Gift Cards cannot be replaced if lost or stolen, except as required by law. Unused Gift Cards are not refundable. You can check the balance of your Gift Card online, by visiting a bareMinerals Boutique or call us at 866.502.4832. If you want to check your balance online click the Check Balance link at the bottom of the page, enter your Gift Card number and Pin number and press Check Your Balance.

GIFT CARDS DO NOT EXPIRE IN CA, CT, FL, IL, ME, MN, MT, NC, NH, OR, RI, TN, AND WA. IN ALL OTHER STATES, CARD EXPIRES SEVEN YEARS FROM DATE OF ISSUANCE. Some states may require us to turn over funds from unused Gift Cards to that state as early as two or three years from purchase, to be held by the state in your name.

 

After you have found the product you were looking for, you can read about the benefits as well ingredients and tips on the product detail page. There will be a brief description of the product, and as you scroll down the page there will be additional details highlighting the benefits as well as videos with tips and tricks when available.

Our website carries a large assortment of products. Many of our products are seasonal exclusives and once they are out of stock they will most likely not return. Occasionally an item in our standard selection may be temporarily out of stock. We recommend that you check back on a weekly basis to see which items are back in stock. Our website may contain inaccuracies that relate to availability. These occasions can cause an item or order to be cancelled. We apologize for any inconvenience. At this time, we do not have a backorder system.

If you seem to be having issues with the online checkout system, please feel free to call customer service at 888-795-4747 and have them assist you in completing your order over the phone.

Ordering

Ordering on our websites is quick and easy.

1) To add an item to your Shopping Bag, simply click on "Add to bag" either on a category page or a product page. You will see the product added to your Shopping Bag at the top right of your page.

2) To view the items in your Shopping Bag click on the Shopping Bag icon in the upper right corner of the page.

3) To remove an item from your Shopping Bag, click remove under the product description in your bag. Your Shopping bag will automatically recalculate your total.

4) To change the quantity of an item in your Shopping Bag, change the number in the Qty box next to the product whose quantity you would like to modify. Your Shopping bag will automatically recalculate your total.

5) If you have a coupon or a promotional code, you will enter these codes on this page before you proceed to checkout. Enter the code in the coupon code box at the bottom of the shopping cart page. Once you press the Apply button the promotional offer will appear automatically on the Shopping Bag page.

 

Make sure to provide accurate address information, including city, state and zip code to prevent any errors or delays in shipping. Your shipping address must be in the United States, a United States Territory or Canada.

Shipping to Hawaii, Alaska, Puerto Rico and United States Territories may take up to 21 business days for delivery and must be shipped via our Standard Shipping method.

At this time, we are unable to ship to P.O. Boxes outside the U.S. Orders shipping to P.O. Boxes must be shipped via our Standard Shipping method.

Shipping to APO/FPO/DPO addresses may take up to 45 business days for delivery and must be shipped via our Standard Shipping method.

For orders shipping to Canada, we do not offer Ground or Rush shipping. Delivery may take up to 21 business days. Please add $10 to the Standard Shipping fees below. Please note you may be subject to import duties and taxes, namely GST (Goods and Services Tax) and HST (Harmonized Sales Tax). In addition, a $5 handling fee may be levied upon your purchase by Canada Post. These costs are not included in your overall purchase price and bareMinerals does not pay for or refund these costs.

Our website offers free standard shipping on all merchandise orders over $50 (excluding taxes) within the United States and its Territories. bareMinerals reserves the right to change this shipping promotion at any time.

Please see our general shipping costs and delivery time below:  

Shipping Options
Processing Time
Delivery Time
Total Delivery Time
Standard Shipping Ground Shipping Rush Shipping
1-2 Business Days 1-2 Business Days 1-2 Business Days
4-6 Business Days 3-5 Business Days 2 Business Days
5-8 Business Days 4-7 Business Days 3-4 Business Days



Order Total
Up to $20.00
$20.01 to $40.00
$40.01 to $49.99
$50 or More
Standard Shipping Ground Shipping Rush Shipping
$3.95 $5.95 $18.95
$5.95 $7.95 $20.95
$6.95 $8.95 $21.95
FREE! $2.00 $15.00

Business Days: Monday – Friday, excluding United States federal holidays.


We accept the following credit cards: Visa, MasterCard, American Express and Discover card.
You can use Gift Cards in conjunction with your credit card payment.

By Phone
Call toll-free 888-795-4747 Monday - Saturday 8am to 11pm EST.
 

At this time we are unable to ship to any international locations outside of the United States or Canada.

If you are sending a gift, be sure to check the "Gift Receipt" box in the Gift Options section (located below the billing and shipping information.) If you would like to include a gift message you will also check the "Gift Message" box, select a Greeting (optional) and fill in the text box with your optional gift message. To preview the message you can press the "Preview Message" button. The message you have entered will appear on the right. Our apologies but at this time we do not offer gift wrap.

Occasionally our website will offer promotions through e-mails and advertisements. You will always receive free shipping on merchandise orders over $50.

**Please note that excessive misuse of promotions and codes may result in order or item cancellation.

bareMinerals may restrict redemption to one per client or one per order.

Billing

Immediately after you have successfully placed your order on our website, you will receive an e-mail that contains information regarding the details of your order. The order confirmation e-mail is your receipt; please feel free to print it for your records. The e-mail includes your order number, the details of the products, prices, quantities, promotional information, payment method(s), your shipping and billing addresses as well as the shipping method you selected.

bareMinerals order process is automated to distribute products quickly and accurately. We apologize but once the order has been placed it can NOT be cancelled. For more information on returns, please visit our Returns section.

For your own security and protection bareMinerals.com will pre-authorize the full amount of your cart less any gift card redemption. Please note that a $0.25 authorization could be placed on your card if there is an error made when entering your billing address, CVV or your credit card's expiration date. It is important to inform you that in the case of multiple entry errors additional $0.25 authorization charges may appear. This $0.25 authorization will drop off from your account within 5-7 business days depending on your financial institution.

For Club Orders: If your Get Started Kit payment is made entirely with a gift card we request that you provide a credit card to cover future payments. Upon completion of the first order the credit card entered will be charged a $0.25 authorization to verify that the card is valid. This $0.25 authorization will drop off from your account within 5-7 business days depending on your financial institution.

The charge will be listed on your credit card bill as:
BAREESCENTUALSCOM 888-795-4747 or BARE ESCENTUALS BEAU800-227-3990 and the total amount charged.

If for any reason you are unsatisfied with your purchase returns will be accepted within 30 days of receipt.

To return your bareminerals.com purchase by mail, please include the packing slip with your return and ship to the address below. Customers are responsible for return shipping charges, and we recommend you ship via a traceable service to ensure successful delivery.

BE Returns
700 Commerce Parkway West
West Greenwood, IN 46143

Please note: Only items purchased on bareminerals.com will be accepted for a return by mail. If your items were purchased in a boutique or through an authorized retailer, please return it to the location where it was purchased.

To return your bareminerals.com purchase at a bareMinerals boutique, please present the original order confirmation email that includes the last four digit of the credit card used for the purchase. Get Started Kits and bareMinerals Subscription membership purchases cannot be returned at bareMinerals boutiques.

Credit will be issued to the original form of payment for the amount of the item plus sales tax. Shipping and handling charges are not included in refunds. The credit will appear on your bank statement within 1-2 billing cycles. If payment was made with a gift card, a merchandise credit will be issued for the credit amount.

bareMinerals Gift Cards are not returnable and may not be redeemed for cash or credit except where required by law.

FREE SHIPPING AND FREE RETURNS ON ALL FOUNDATION
Free returns are valid on any bareMinerals.com foundation purchase. Please contact Customer Service to request a pre-paid return label that will be emailed to you within one to two business days. Customer Service can be reached at 888-795-4747 or customerservice@bareminerals.com Monday through Saturday, 8am to 11pm EST.

BOUTIQUE AND OUTLET RECEIPT FREE RETURNS
Participants who use their FAB Friends and Benefits account when making purchases at boutiques or outlets will not be required to provide a receipt when making returns. Purchases made through Customer Service or bareminerals.com are not eligible for Receipt Free Returns.