Frequently Asked Questions

HOW CAN I TRACK MY ORDER?

You can track your order by clicking Track My Package in your bareMinerals Shipping Confirmation email. If you created an account and were logged in at the time of order placement, you can also view your order status under Order History in your account.

WHAT FORMS OF PAYMENT DO YOU ACCEPT ONLINE?

For online order payment, we currently accept Visa, MasterCard, Discover, JCB, American Express, and bareMinerals Gift Cards and Merchandise Credit Cards that include a pin code.

For Auto Delivery order payment, we currently accept Visa, MasterCard, Discover and American Express.

If you are shopping with a gift card other than bareMinerals, we encourage you to register the gift card. At this time, we cannot accept non-registered gift cards.

Gift Cards may not be purchased with another Gift Card.

CAN I PURCHASE BAREMINERALS GIFT CARDS?

bareMinerals Gift Cards are not available for purchase at this time.

Gift Cards may be used for making purchases at bareMinerals.com. They are not redeemable at other bareMinerals retailers.

Gift Cards may be used multiple times. Gift Cards cannot be returned or exchanged, are not refundable or redeemable for cash, and cannot be replaced if lost or stolen, except as required by law and policy. 

DOES YOUR COMPANY TEST ON ANIMALS?

bareMinerals does not and has never conducted animal testing. We also do not work with any manufacturers that conduct animal testing. We comprehensively test all of our products using the most technologically advanced methods available to ensure they are both innovative and safe to use.

DOES YOUR COMPANY ADHERE TO LABOR STANDARDS WHEN IT COMES TO CHILDREN?

Please be assured that bareMinerals does not do business with any domestic or foreign companies that use Child Labor.

WHICH BAREMINERALS PRODUCTS ARE FREE OF WHEAT, OAT, RYE AND/OR BARLEY DERIVED INGREDIENTS?

Many of our products do not contain ingredients derived from barley, oats, rye, spelt or wheat, which are commonly known sources of gluten. However, due to the wide range of raw materials and equipment used during the manufacturing of our products, we cannot confirm that our products are free from any traces of gluten. If you have specific questions or concerns regarding gluten, and the ingredients contained in our formulas, we recommend that you consult your physician.

WHICH BAREMINERALS PRODUCTS CONTAIN PEANUTS?

We are committed to using ingredients with the highest level of purity across all of our products, and every one of our formulations undergoes both quality and safety testing. While we never use peanut as an ingredient, we do use a wide range of raw materials and equipment during the manufacturing of our products, so we cannot confirm that every product is completely without any traces of peanut. If you have specific questions or concerns regarding peanuts, we recommend that you consult your physician.

WHICH BAREMINERALS PRODUCTS CONTAIN SOY?

Many cosmetic ingredients are sourced from soy. Please check the product’s ingredient listing for soy, or any ingredients that may be derived from soy. Additionally, we use a wide range of raw materials and equipment in the manufacturing of our products, so we cannot confirm that our products are completely without any traces of soy. If you have specific questions or concerns regarding this ingredient, we recommend that you consult your physician.

DO YOU GUARANTEE THE ITEM(S) IN MY ORDER?

The item(s) within your order including samples are not guaranteed for fulfillment. During the time of order processing, it will be determined whether an item(s) within your order needs to be cancelled due to stock availability issues.  Should your order be cancelled, you will receive a refund for any unshipped product(s). Please note that cancelled item(s) including samples cannot be replaced with an alternative item(s) once the order has been processed.

 

GOOD REWARDS FAQ

1. Do I have to re-enroll in the new program if I was a Good Rewards Member before?

If you were a Good Rewards member, and logged into the website between April 2021 to Dec 2022,  the email associated with your Good Rewards account was ported over to our new vendor and your new point value and tier status transferred with that email.

If you have not logged into your Good Rewards account since April 21, 2021 on bareMinerals.com, your email and allotted points were not carried over to our new Good Rewards Program. To confirm your enrollment, please log into your bareMinerals.com account and navigate to the Loyalty Member tab. If you were not automatically enrolled, you will need to sign up for the new bareMinerals Good Rewards Program and any previous points earned with Good Rewards will not transfer.

 If you previously logged into bareminerals.com after April of 2021, and were a Topaz Tier Member, your points allocation will range between 250-500 points. If you were a Sapphire Tier Member, you will have 1000 points, and if a Diamond Tier Member, 2000 points.

2. Where can I shop and earn points?

You can earn bareMinerals Good Rewards Points when you shop on bareminerals.com or make a purchase through Customer Service.

 

3. How can I earn points without making a purchase?

You can earn Points by participating in a variety of activities. These activities include creating an account, signing up for SMS, email, leaving a review on our website and following us on Instagram and Facebook.

 

4. How do you know when I completed an activity? How are my points tracked?

In order to earn Points for each activity you must be logged into your bareMinerals.com account and then click on the appropriate links and activities. Points will appear either immediately or may take up to 48 hours depending on the activity completed.

 

5. If I forget to sign into my account before I make an online purchase or complete an activity, can you add points to my account?

Please always sign into your online account before you checkout to ensure you earn Points for activities as a bareMinerals Good Rewards member.

For purchases, as long as you check out using the email associated with your loyalty account, you will still earn Points for that purchase.

 

6. How can I redeem my points for Rewards?

You can redeem Points for a variety of rewards by logging into your bareMinerals.com online account and navigating to the Good Rewards tab.

 

7. When do my points expire?

Points will expire twelve months after your last purchase. You will receive an email notification when your Points are nearing expiration.

 

8. How do I become eligible for a a new tier/ status?

New bareMinerals Good Rewards are automatically enrolled as Topaz Tier Members. If you earn 1,000 Points in a calendar year (January 1 ‚Äď December 31) you will be elevated to a Sapphire Tier Member. If you earn 2,000 points a calendar year, you will be elevated to a Diamond Tier Member. You will receive an email notification each time your tier status is updated.

 

9. When will I receive my Diamond Welcome and Diamond Anniversary Gifts?

If you receive a diamond or anniversary gift, these rewards will appear in your cart. For diamond it will appear the month of your entry and anniversary the month of your anniversary of being a diamond member.

 

10. Will I be charged for shipping when redeeming my Birthday Gift, Welcome Gift, Anniversary Gift, or Reward product online?

Our normal Shipping Policy applies when you redeem your reward or gift online. A gift or reward cannot be redeemed alone and must be included with an order when redeeming on bareMinerals.com.

 

11. When will I receive my Birthday Gift?

All Good Rewards members are eligible for their birthday gift during their birthday month. The birthday gift will appear in your cart on bareMinerals.com for the duration of your birthday month. To receive your birthday gift, you may place an order online, in which case it will automatically be added to your order. Your Promotion Code will be listed with the gift in your cart on bareMinerals.com and will also be sent to you in an email during your birthday month.

If you join the bareMinerals Good Rewards Program during your birthday month, your birthday gift will not be available for 24-48 hours from the time of enrollment, so please check your cart on bareMinerals.com 24-48 hours from the time you joined.

 

 

If you do not see your birthday gift in your cart on bareMinerals.com or have not received your Promotion Code, please contact Customer Service at (888) 795-4747.

 

12. Where could I find the program's Terms & Conditions?

You could find the program's Terms & Conditions here.

 

AUTO DELIVERY WILL BE BACK

Thank you for your patience while our Auto Delivery service is unavailable for a short time.  

We can’t wait for you to get your clean beauty favorites delivered on repeat! Please check back soon to see what’s in store.