Hi Joy,
Thank you for taking the time to share your detailed feedback about the PRIME TIME® Eyeshadow Extender. We appreciate your loyalty to the brand and your commitment to clean beauty products, and we're sorry to hear that this primer didn't deliver the smooth application experience you were hoping for.
Your feedback about the sticky texture and grainy feel is incredibly valuable to us, as we know how important it is that our primers create the perfect base for seamless eyeshadow application. We also understand your disappointment that it didn't provide the all-day crease protection you need for longer wear periods.
Every customer's eye area and application preferences are different, and we recognize that our current formula doesn't work for everyone, even when it's designed with clean ingredients in mind. Your insights about the texture affecting blending, even with our brushes, helps us better understand how this product is performing for our customers.
Thank you for being a loyal customer and for sharing your honest thoughts with us. Your feedback is incredibly helpful for both our development team and other customers considering this product.