Customer service

Frequently Asked Questions

 

HOW CAN I TRACK MY ORDER?

You can track your order by clicking Track My Package in your bareMinerals Shipping Confirmation email. If you created an account and were logged in at the time of order placement, you can also view your order status under Order History in your account.

WHAT FORMS OF PAYMENT DO YOU ACCEPT ONLINE?

For online order payment, we currently accept Visa, MasterCard, Discover, JCB, American Express, and Merchandise Credit Cards that include a pin code.

For Auto Delivery order payment, we currently accept Visa, MasterCard, Discover and American Express.

If you are shopping with a gift card other than bareMinerals, we encourage you to register the gift card. At this time, we cannot accept non-registered gift cards.

Gift Cards may not be purchased with another Gift Card.

CAN I PURCHASE BAREMINERALS GIFT CARDS?

bareMinerals Gift Cards are not available for purchase at this time.

Gift Cards may be used for making purchases at bareMinerals.com. They are not redeemable at other bareMinerals retailers.

Gift Cards may be used multiple times. Gift Cards cannot be returned or exchanged, are not refundable or redeemable for cash, and cannot be replaced if lost or stolen, except as required by law and policy. 

DOES YOUR COMPANY TEST ON ANIMALS?

bareMinerals does not and has never conducted animal testing. We also do not work with any manufacturers that conduct animal testing. We comprehensively test all of our products using the most technologically advanced methods available to ensure they are both innovative and safe to use.

DOES YOUR COMPANY ADHERE TO LABOR STANDARDS WHEN IT COMES TO CHILDREN?

Please be assured that bareMinerals does not do business with any domestic or foreign companies that use Child Labor.

WHICH BAREMINERALS PRODUCTS ARE FREE OF WHEAT, OAT, RYE AND/OR BARLEY DERIVED INGREDIENTS?

Many of our products do not contain ingredients derived from barley, oats, rye, spelt or wheat, which are commonly known sources of gluten. However, due to the wide range of raw materials and equipment used during the manufacturing of our products, we cannot confirm that our products are free from any traces of gluten. If you have specific questions or concerns regarding gluten, and the ingredients contained in our formulas, we recommend that you consult your physician.

WHICH BAREMINERALS PRODUCTS CONTAIN PEANUTS?

We are committed to using ingredients with the highest level of purity across all of our products, and every one of our formulations undergoes both quality and safety testing. While we never use peanut as an ingredient, we do use a wide range of raw materials and equipment during the manufacturing of our products, so we cannot confirm that every product is completely without any traces of peanut. If you have specific questions or concerns regarding peanuts, we recommend that you consult your physician.

WHICH BAREMINERALS PRODUCTS CONTAIN SOY?

Many cosmetic ingredients are sourced from soy. Please check the product’s ingredient listing for soy, or any ingredients that may be derived from soy. Additionally, we use a wide range of raw materials and equipment in the manufacturing of our products, so we cannot confirm that our products are completely without any traces of soy. If you have specific questions or concerns regarding this ingredient, we recommend that you consult your physician.

DO BAREMINERALS PRODUCTS CONTAIN PFAS?

bareMinerals products do not contain intentionally added PFAS, including PFTE.

IS YOUR FAVORITE BAREMINERALS PRODUCT NO LONGER AVAILABLE? 

We’re here to help you find a new favorite you’ll love just as much. 

DO YOU GUARANTEE THE ITEM(S) IN MY ORDER?

bareMinerals' order process is automated to distribute products quickly and efficiently. We apologize, but once your order has been placed it cannot be modified or canceled. For more information, please visit our Returns section.

The item(s) within your order including samples are not guaranteed for fulfillment. During the time of order processing, it will be determined whether an item(s) within your order needs to be cancelled due to stock availability issues.  Should your order be cancelled, you will receive a refund for any unshipped product(s). Please note that cancelled item(s) including samples cannot be replaced with an alternative item(s) once the order has been processed.

SAMPLES

Samples are a way to try a product before purchasing and we offer a variety of sampling options that include gift with purchase, loyalty perks, and sample packettes that can be included in an order. All samples that are selected from our website must be accompanied by a product purchase as we do not send samples out individually or separately from an order. 

Due to the high volume of orders being placed at this time, the sample you selected may be out of stock at time of shipping and you may receive different samples. We appreciate your understanding.

GOOD REWARDS FREQUENTLY ASKED QUESTIONS

1. Do I have to re-enroll in the new program if I was a Good Rewards Member before?

No! If you were a bareMinerals Good Rewards member and logged into the website after October 30, 2025, your new point value and tier status was transferred to the new program with the email previously associated with your old bareMinerals Good Rewards account. 

If you have not logged into your Good Rewards account since October 30, 2025 on bareMinerals.com, your email and allotted points were not carried over to our new Good Rewards Program. To confirm your enrollment, please log into your bareMinerals.com account and navigate to the Good Rewards tab. If you were not automatically enrolled, you will need to sign up for the new bareMinerals Good Rewards Program and any previous points earned will not transfer. 

2. Where can I shop and earn points?

You can earn bareMinerals Good Rewards points when you shop on bareminerals.com, Amazon Buy with Prime, or when you make a purchase through Customer Service. 

You can also earn points by uploading your receipt from an eligible store to your Good Rewards account. Please note: When earning points through receipt upload, you will only receive 1 point for every $1 spent, regardless of your tier level. The receipt upload will be accepted or denied within three (3) business days of its upload.   Eligible stores include:  

  1. Ulta  
  1. JC Penney Beauty  
  1. Revolve  
  1. Nordstrom  (online only) 
  1. JC Penney Beauty 
  1. Macy’s   
  1. TikTok Shop  
  1. Sephora  (online only) 
  1. Sephora at Kohls 
  1. QVC  
 

3. How can I earn points without making a purchase?

You can earn points by participating in a variety of activities linked here.  

4. How do you know when I completed an activity? How are my points tracked?

In order to earn points for each activity you must be logged into your bareMinerals.com account prior to completing any activities or purchases. Points can appear immediately but may take up to 48 hours depending on the activity completed. 

 

5. If I forget to sign into my account before I make an online purchase or complete an activity, can you add points to my account?

If you complete an activity without being signed into your online account, you won't earn any points for that activity. Please always make sure you're signed in before you check out so that you get the points you earn for activities as a bareMinerals Good Rewards member. 

For purchases, as long as you check out using the email associated with your loyalty account, you will still earn points for that purchase. 

 

6. Can points be applied to past purchases made before joining the program?  

No, points cannot be applied retroactively. Only purchases made after you have enrolled to become a bareMinerals Good Rewards member will earn points. Any purchase made prior to account creation will not be eligible for points.   

7. How can I redeem my points for Rewards?

You can redeem points for a variety of rewards by logging into your bareMinerals.com account and navigating to the Good Rewards tab. 

 

8. When do my points expire?

Points will expire twelve months after your last purchase. You will receive an email notification when your points are nearing expiration. 

 

9. How do I become eligible for a new tier/ status?

There are three tier levels for the bareMinerals Good Rewards program. By creating an account, you will be automatically enrolled in the program at the “Topaz” member tier level. Under the Topaz member tier level, each $1 spent is equivalent to 1 point.  Once you spend at least $150, you will automatically proceed to the “Sapphire” member tier level. Under the Sapphire member tier level, each $1 spent is equivalent to 1.25 points.   Once you spend $300 or more, you will automatically qualify for the “Diamond” member tier level. Under the Diamond member tier level, each $1 spent is equivalent to 1.5 points.  

10. When will I receive my Diamond Welcome and Diamond Anniversary Gifts?

Your welcome gift and anniversary gift are now bonus points that will be automatically added to your points balance, redeemable for products and discounts in the Reward Shop. Your welcome gift will appear the month of your entry into the Diamond tier level, and your anniversary gift will appear the month of your anniversary of being a Diamond member. 

 

11. Will I be charged for shipping when redeeming my Birthday Gift, Welcome Gift, Anniversary Gift, or Reward product online?

Our normal shipping policy applies when you redeem your points for rewards or gifts online. A gift or reward cannot be ordered alone and must be included with an order when redeeming points on bareMinerals.com. 

 

12. When will I receive my Birthday Gift?

All bareMinerals Good Rewards members are eligible for points during their birthday month depending on their tier level. 

 If you join the bareMinerals Good Rewards program and your birthday is less than 30 days away, the points will be delayed until the 30-day waiting period is fulfilled. All bareMinerals Good Rewards members must wait at least 30 days from the sign-up date to receive the points for their birthday gift.   

If you do not see your birthday points on bareMinerals.com, please contact Customer Service at (888) 795-4747. 

13. Where could I find the program's Terms & Conditions?

You could find the program's Terms & Conditions here.

 

SUBSCRIPTION FREQUENTLY ASKED QUESTIONS

1. What is Subscription?

bareMinerals offers two kinds of subscription services: (1) Pay Per Delivery Subscription or (2) Annual Pre-Paid Subscription. The Pay Per Delivery Subscription is a service where you can set up automatic shipments of select bareMinerals products at your preferred frequency with 10% off and free shipping. The Annual Pre-Paid Subscription is a service where you pay for four (4) shipments upfront on select products, delivered automatically every three (3) months throughout the year. You'll receive 30% off and free shipping.

2. What is the advantage to Subscription?

With Subscription, you'll never be without your favorite bareMinerals products. For the Pay Per Delivery Subscription, you'll receive 10% off and complimentary shipping on all Subscription orders. For the Annual Pre-Paid Subscription, you'll receive 30% off and complimentary shipping on all Subscription orders. Subscriptions also offer the convenience of automatic deliveries throughout the year. Please note, under the Annual Pre-Paid Subscription, all sales are final and are paid up front, non-refundable, and the products cannot be returned.

3. How will I know about my upcoming Subscription order?

Under the Pay Per Delivery Subscription you will receive an email confirming your upcoming Subscription order 10 days in advance of the delivery date. Under the Annual Pre-Paid Subscription, your order will auto-renew 12 months after your first payment. You will receive an email confirming your upcoming annual subscription renewal 45 days in advance of the delivery date. You may cancel at any time before the first order of the Subscription term ships. However, please note that once the order has shipped, all sales are final, non-refundable, and products cannot be returned. You may cancel your order before the first order of the Subscription term ships by signing into your account and going to Subscriptions in the My Account tab.

4. Can I edit, cancel, or change the frequency of my upcoming Subscription cycle?

Yes. To manage your Subscription order(s) at any time, sign into your account and go to Subscriptions in the My Account tab. Under the Pay Per Delivery Subscription, you can cancel or edit the quantity and frequency of your Subscription cycle up to 24 hours before your next order. Your next scheduled replenishment order date will display in this section as well. Under the Annual Pre-Paid Subscription, you can edit the quantity and frequency of your Subscription cycle up to 24 hours before your next order. Your next scheduled replenishment order date will display in this section as well. Please note that once the order has shipped, all sales are final, non-refundable, and products cannot be returned. To cancel your next Annual Pre-Paid order before the first order of the Subscription term ships, sign into your account and under Subscriptions in the My Account tab, uncheck the box next to 'Automatically renew on next order date'.

5. Can I enroll in multiple subscriptions to receive an additional discount?

Depending on which Subscription Service you sign up for, we currently offer 10% off or 30% off and free shipping on your Subscription(s). There is no limit to how many subscriptions you can have to receive your discount. If you want to take advantage of additional promotions and offers, we recommend placing a separate order.

6.  Who do I contact if I experience issues placing or managing my Subscription order(s)?

You can manage your account by signing in and going to Subscriptions in the My Account tab or by contacting bareMinerals Customer Care team at customerservice@bareminerals.com.

7. Is Subscription available on all products?

We offer Subscription on select products. You can see if an item is available for Subscription on it's product page.

 

8. Will I be charged for shipping on my Subscription order?

All Subscription orders include complimentary standard delivery. If you would like to receive an order with priority shipping, we recommend placing a separate order.

 

9. What forms of payment can be used for my Subscription order?

You can pay with any valid credit card. Please note, Afterpay is not an acceptable form of payment on replenishment orders.

Please note, if you are enrolling in the Annual Pre-Paid Subscription, you will be charged the full amount up front, and payments are non-refundable once the first order ships.


10. Can I change my method of payment for my Subscription cycle?

You can change, add or update your valid credit card information for an upcoming Subscription order from within My Account.

 

11. Can I edit the shipping address for an upcoming Subscription order?

Subscription orders are shipped to the default billing and shipping addresses. You can edit this information up to 24 hours in advance of your next order by logging into My Account.

 

12. Does the Annual Pre-Paid Subscription Auto-Renew and Can I Cancel It?

Under the Annual Pre-Paid Subscription, your order will auto-renew 12 months after your first payment. You will receive an email confirming your upcoming annual subscription renewal 45 days in advance of the delivery date. You may cancel at any time before the first order of the Subscription term ships. However, please note that once the order has shipped, all sales are final, non-refundable, and products cannot be returned. To cancel your next Annual Pre-Paid order before the first order of the Subscription term ships, sign into your account and under Subscriptions in the My Account tab, uncheck the box next to 'Automatically renew on next order date'.

13. Where could I find the program's Terms & Conditions?

You could find the program's Terms & Conditions here.